Terms and Conditions

Man and Van West Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van West Hampstead provides removal, transport and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van West Hampstead, providing removal and man and van services.

1.2 "Customer" means any individual, firm or company requesting or using the services of the Company.

1.3 "Services" means any removal, delivery, transportation, packing, loading, unloading, or associated services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means any items, property, belongings or materials transported or handled by the Company on behalf of the Customer.

1.6 "Contract" means the agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services, including local and regional transport of household and commercial goods, subject to these Terms and Conditions.

2.2 The Company reserves the right to refuse to carry any Goods which are, in its reasonable opinion, hazardous, illegal, dangerous, excessively heavy, or otherwise unsuitable for transport, or which may cause damage to the Vehicle, equipment, or other goods.

2.3 The Company does not undertake to move live animals, perishable goods, explosive materials, firearms, or any items prohibited by law. The Customer is solely responsible for ensuring that all Goods presented for removal are lawful and safe.

3. Booking Process

3.1 Bookings can be made by the Customer via the Company’s accepted contact methods and are subject to availability. The Company will confirm acceptance of a booking by issuing a verbal or written confirmation, which may include an estimate or fixed price.

3.2 The Customer must provide accurate information at the time of booking, including collection and delivery addresses, access details, parking restrictions, the nature and approximate quantity of Goods, and any special handling requirements.

3.3 The Company’s quotation is based on the information supplied by the Customer. If the information provided is incomplete, inaccurate or changes materially, the Company reserves the right to amend the quotation, adjust the price, or cancel the booking without liability for any resulting loss to the Customer.

3.4 Any time or date for the provision of Services is an estimate only. While the Company will use reasonable endeavours to adhere to agreed times, it shall not be liable for any delay caused by traffic, weather, road closures, access issues, breakdowns, or other circumstances beyond its reasonable control.

4. Estimates and Pricing

4.1 Prices may be provided as hourly rates or fixed quotations, as agreed at the time of booking. Unless expressly stated as a fixed price, all quotations are estimates and may vary in accordance with the actual time taken, distance travelled, and services performed.

4.2 Estimates and quotations are generally given on the basis that:

(a) reasonable and safe access is available at both collection and delivery addresses; and

(b) the Customer’s description of the Goods and required Services is accurate and complete.

4.3 The Company may apply additional charges for waiting time, additional labour, extended loading or unloading times, additional stops, congestion, tolls or parking fees, and for any additional services requested by the Customer on the day of the move.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due on or before completion of the Services on the removal day. The Company may require part or full payment in advance, including a deposit, to secure a booking.

5.2 Accepted payment methods will be communicated to the Customer at the time of booking. All payments must be made in pounds sterling.

5.3 If payment is not made when due, the Company reserves the right to:

(a) suspend or withhold Services;

(b) retain possession of Goods until payment is received in full; and

(c) charge interest on overdue sums at the statutory rate or a reasonable commercial rate, from the due date until the date of payment.

5.4 Any queries or disputes about an invoice must be raised with the Company within seven days of the invoice date. Failure to do so will be deemed acceptance of the invoice as accurate.

6. Cancellations, Postponements and Waiting Time

6.1 The Customer may cancel or postpone a booking by giving reasonable notice to the Company. Cancellations must be communicated via the same or an agreed contact method used for the booking.

6.2 The Company reserves the right to apply cancellation or postponement charges as follows:

(a) Where more than 48 hours’ notice is given before the scheduled start time, any deposit may be refunded or transferred at the Company’s discretion.

(b) Where between 24 and 48 hours’ notice is given, the Company may charge up to 50 percent of the agreed price.

(c) Where less than 24 hours’ notice is given, the Company may charge up to 100 percent of the agreed price.

6.3 If the Customer is not present at the agreed time and location, or if access is not available or safe, the Company may treat this as a late cancellation and apply appropriate charges, including waiting time at the prevailing hourly rate.

6.4 The Company may cancel or postpone a booking in the event of adverse weather, Vehicle breakdown, staff illness, or any other circumstances outside its reasonable control. In such cases, the Company will seek to reschedule the booking or offer a refund of any pre-paid sums, but shall not be liable for any indirect or consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and ready for transport unless packing services have been agreed;

(b) arranging suitable parking and any necessary permits for the Vehicle at both collection and delivery addresses;

(c) informing the Company of any access issues, such as narrow streets, height or weight restrictions, staircases, or lack of lifts;

(d) ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority to move them; and

(e) being present, or appointing a representative to be present, during loading and unloading to ensure items are collected and delivered as required.

7.2 The Customer must remove and secure any personal valuables, such as money, jewellery, documents, and electronic devices, as the Company accepts limited liability for such items as set out below.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods shall be subject to the limitations in this clause.

8.2 The Company’s total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost, up to a maximum aggregate amount per job, as communicated to the Customer on request.

8.3 The Company shall not be liable for:

(a) loss or damage arising from faulty or inadequate packing by the Customer;

(b) pre-existing damage, wear and tear, or inherent defects in the Goods;

(c) loss or damage to items of sentimental, special or high value where the Customer has not given prior written notice of such value;

(d) loss or damage caused by atmospheric or climatic conditions, including damp, mould, rust, or temperature changes;

(e) indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity.

8.4 The Customer must inspect the Goods on completion of the Services and notify the Company promptly of any loss or damage. Any claim for loss or damage must be notified to the Company in writing within seven days of the date of the move. The Company may decline to consider claims made outside this period, except where the Customer can demonstrate that it was not reasonably possible to notify earlier.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Insurance

9.1 The Company maintains appropriate insurance cover for its activities, subject to policy terms, conditions and exclusions. Details of cover are available from the Company upon request.

9.2 The Customer is encouraged to obtain additional insurance, particularly for high-value or fragile items, if the standard cover does not meet their needs.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. It is not a general waste carrier and will not remove household rubbish, hazardous waste, or materials that require special handling or disposal licenses, unless this has been specifically agreed in advance.

10.2 The Customer must not present for removal any items that are considered hazardous waste, including but not limited to chemicals, asbestos, gas cylinders, paint, oils, medical waste, or similar materials.

10.3 Any request for disposal of unwanted items must be clearly stated at the time of booking. Where the Company agrees to remove items for disposal or recycling, additional charges may apply. The Company will seek to dispose of such items lawfully at licensed facilities where required.

10.4 The Customer is responsible for any fines, penalties, or costs incurred by the Company arising from the Customer’s failure to comply with waste regulations, including where non-permitted items are concealed within Goods presented for removal.

11. Access, Parking and Property Damage

11.1 The Customer must ensure that adequate access and parking are available for the Vehicle. Any parking charges, congestion charges, tolls or fines incurred as a direct result of the move may be added to the Customer’s invoice.

11.2 While the Company will take reasonable care to avoid damage to property, it is the Customer’s responsibility to protect floors, walls, doorways and fittings where necessary. The Company shall not be liable for minor cosmetic damage to decoration or fixtures arising from the normal movement of large or heavy items, unless caused by gross negligence.

12. Delays Outside the Company’s Control

12.1 The Company will not be liable for any delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including but not limited to adverse weather, traffic congestion, road closures, accidents, breakdowns, strikes, public transport disruption, or civil disturbances.

12.2 In such circumstances, the Company will use reasonable endeavours to complete the Services as soon as practicable, but shall not be liable for any consequential loss suffered by the Customer as a result of the delay.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data from the Customer only as necessary to arrange and perform the Services and to comply with legal obligations.

13.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where necessary for the performance of the Contract or required by law.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, providing full details of the issue.

14.2 The Company will investigate complaints promptly and aim to reach a fair resolution. This may include offering to repair damage, compensate for verified loss up to the limits stated in these Terms and Conditions, or providing a partial refund where appropriate.

15. Variation of Terms

15.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract, unless otherwise agreed in writing.

15.2 No employee or agent of the Company has authority to vary these Terms and Conditions orally. Any changes must be confirmed in writing by an authorised representative of the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a booking with Man and Van West Hampstead, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.



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The Best Deal on Your Move!

If you want to hire our man and van West Hampstead, then call us today. We will give you all the info and answers you need so that you are confident about your move. You will learn about our services and see what is right for you. This will be offered with a free estimate so that you can get the exact services you require and receive an affordable price too. You will get the perfect move and save money with us, so get in touch today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van West Hampstead Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 106 Kilburn High Rd
Postal code: NW6 4HY
City: London
Country: United Kingdom

Latitude: 51.5396600 Longitude: -0.1950550
E-mail:
[email protected]

Web:
Description: We are only too pleased to provide people with affordable man and van services in West Hampstead, NW6. Get the service you deserve by calling us!
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