Man And Van West Hampstead Service Terms and Conditions

These terms and conditions govern the provision of man and van services in West Hampstead and apply to all bookings made by customers for domestic, commercial, or mixed-purpose transport, removals, delivery, clearance, and related labour. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are designed to set out the respective responsibilities of the customer and the service provider so that each job is handled fairly, safely, and in compliance with applicable UK law.

For the purposes of these terms, the words “we”, “us”, and “our” refer to the service provider operating the man and van business, while “you” and “your” refer to the customer or person making the booking. These terms apply whether the job is a single-item move, a flat clearance, a furniture delivery, or a larger relocation requiring multiple crew members or vehicles. Any additional conditions agreed in writing before the job begins will form part of the contract, provided they do not conflict with these terms.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No waiver of any term shall be effective unless agreed in writing. These conditions are intended to support clear expectations and responsible service delivery, not to exclude rights that cannot legally be excluded under UK consumer law.

Booking Process

All bookings for Man And Van West Hampstead services must be made by a person authorised to enter into the contract on behalf of the customer. When you request a booking, you are responsible for providing accurate details about the items to be moved, the collection and delivery addresses, access conditions, parking restrictions, stairs, lift availability, time constraints, and any special handling requirements. We rely on the accuracy of the information supplied at the time of booking when allocating the right vehicle, equipment, and staff.

A booking is not confirmed until we have accepted it and, where required, received any deposit or pre-authorisation. Confirmation may be provided verbally, by message, or in writing. The agreed service description, date, time window, estimated duration, and quoted price will generally be based on the information you provide before the booking is accepted. If the job details change before the moving day, you must tell us as soon as possible so we can review the schedule and any revised cost.

We reserve the right to refuse or cancel a booking where the information supplied is incomplete, misleading, or indicates that the job would be unsafe, unlawful, or outside the scope of our service. This includes, but is not limited to, requests involving prohibited goods, unsafe access, insufficient parking, or items requiring specialist handling that has not been agreed in advance. Any estimate given prior to inspection is based on the information available at the time and may be revised if the actual requirements differ materially from those described.

Payments and Charges

All charges are quoted in pounds sterling unless otherwise stated. Prices may be fixed, hourly, or based on a combination of labour time, vehicle size, distance, waiting time, and additional services such as packing assistance, dismantling, reassembly, or waste loading. Where an estimate is provided, it is not necessarily a final price unless expressly described as a fixed quotation. Transparent pricing depends on the accuracy of the information you supply and the conditions encountered on the day.

Payment is due in accordance with the agreed booking terms. Unless otherwise arranged in writing, full payment must be made on completion of the job, before unloading is completed, or immediately after the service has been carried out. We may require a deposit to secure a booking, especially for larger removals, short-notice work, or jobs involving multiple staff. Any deposit paid may be non-refundable if the booking is cancelled by you outside the permitted cancellation window or if preparation work has already begun.

Additional charges may apply where the service takes longer than expected due to delays caused by the customer, inaccurate job information, restricted access, waiting time, additional stops, additional items, or changes requested on the day. If parking charges, congestion-related expenses, ferry fees, tolls, or other third-party costs are necessary for the job, these may be passed on to you where reasonably incurred. We will normally explain such charges before they are applied, unless immediate action is required to complete the job safely or lawfully.

Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by notifying us as soon as possible. Cancellations made with sufficient notice may not attract a charge, depending on the service type and the amount of preparation already undertaken. Where a deposit has been paid, the refund policy will depend on the timing of the cancellation and whether any non-recoverable costs have been incurred. If a cancellation occurs after the team or vehicle has already been dispatched, a reasonable charge may be applied to cover time, labour, and travel.

We may cancel or postpone a booking if circumstances beyond our reasonable control prevent us from carrying out the service safely or on time. Such circumstances may include severe weather, traffic disruption, vehicle breakdown, staff illness, accidents, acts of law enforcement, or access issues at the collection or delivery point. In these situations, we will take reasonable steps to rearrange the service or offer an alternative date where possible.

If you are delayed or unable to provide access when the team arrives, waiting time may be chargeable. If the delay becomes excessive or the job cannot proceed, we may treat the booking as cancelled by you and apply a call-out fee or other reasonable costs. It is your responsibility to ensure that the property is accessible and that any necessary permissions, keys, codes, or parking arrangements are in place at the agreed time.

Customer Responsibilities

You must ensure that all items presented for transport are ready, suitably packed, and safe to handle unless we have expressly agreed to provide packing services. Fragile items should be protected by appropriate packaging, and you should notify us in advance of any particularly delicate, valuable, or unusual items. You are responsible for securing items that may shift, spill, leak, or break during transit if they are not packed by us.

Where the service includes dismantling, loading, unloading, or placement of items inside a property, you must make clear any restrictions relating to flooring, wall surfaces, staircases, narrow entrances, or fragile fixtures. We are not responsible for pre-existing damage or for damage caused by hidden defects, unstable furniture, overfilled containers, or unsuitable packaging supplied by you. It is also your duty to ensure that items removed from a property are genuinely yours or that you have authority from the owner or occupier to instruct their removal.

Our team is entitled to refuse to handle any item that appears unsafe, excessively heavy, contaminated, illegal, or capable of causing damage to people, vehicles, or premises. We may also refuse to transport animals, cash, hazardous substances, or items that require specialist licensing unless this has been specifically agreed and legally permitted. If we believe the safety of the crew or the public is at risk, we may stop the job immediately.

Liability and Damage

We will take reasonable care when providing West Hampstead man and van services, but our liability is limited to losses that arise directly from our negligence or breach of contract and that were reasonably foreseeable at the time the contract was formed. We are not liable for losses caused by events outside our control, including traffic delays, adverse weather, acts of third parties, road closures, or force majeure events. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited under UK law.

Where damage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the job. Any claim should be supported by clear photographs, a description of the alleged damage, and evidence of the item’s condition before the service began where available. We may inspect the item or request that it is retained for assessment. We will not be responsible for minor scuffs, wear and tear, pre-existing defects, or damage resulting from poor packing, unsuitable access, or the inherent fragility of the item.

Our total liability for any single claim, unless otherwise required by law, will normally be limited to the amount paid for the specific service giving rise to the claim. We are not responsible for consequential loss, loss of profit, business interruption, missed appointments, or indirect damages. Customers are encouraged to insure valuable or fragile items separately if they wish to obtain broader protection than that provided under these terms.

Waste Regulations and Prohibited Items

Where the service includes clearance or disposal, both parties must comply with UK waste law, including the duty to dispose of waste responsibly and only through lawful routes. We will not remove waste without agreeing in advance the nature of the material and whether it is classed as general waste, recyclable material, bulky household waste, or controlled waste. The customer must accurately describe what is to be removed so that we can assess compliance and determine whether the job is lawful and safe.

You must not present for collection any waste that is hazardous, corrosive, toxic, infectious, explosive, or otherwise regulated unless we have explicitly agreed in writing and are legally permitted to handle it. This includes asbestos, chemicals, paint products, medical waste, gas cylinders, contaminated materials, and items containing oils, fuels, or batteries. If such items are discovered during the job, we may refuse collection and charge for time already spent. We may also require you to arrange specialist disposal at your own cost.

All waste collected by us will be transported and disposed of in accordance with applicable environmental and waste management regulations. We may use licensed transfer stations, recycling facilities, and other lawful disposal routes. You agree to provide any information reasonably required for compliance purposes, including confirmation of ownership, origin of the waste, and any relevant details concerning the contents. We reserve the right to decline any job that would place us at risk of breaching waste duty-of-care obligations or environmental law.

Property Access, Parking, and Safety

The customer must ensure that the vehicle can be parked and accessed lawfully and safely at both collection and delivery points. If parking suspensions, permits, height restrictions, loading limitations, or building rules apply, it is your responsibility to make the necessary arrangements unless we have expressly agreed to do so. Any fines, penalties, clamping costs, or enforcement charges caused by inaccurate information or failure to arrange suitable access may be passed on to you where permitted by law.

We expect all workspaces and access routes to be reasonably safe. If our team encounters unsafe flooring, exposed wiring, aggressive animals, unstable items, or other hazards, we may pause or stop the job until the issue is resolved. You must not request that staff carry out tasks that are clearly unsafe or beyond the agreed scope. Health and safety considerations take priority over speed, convenience, or completion deadlines.

We may ask you to sign or otherwise confirm completion of the service once the job is finished. This confirmation does not remove your right to raise a legitimate issue later, but it helps us record the condition of the service at completion. Any complaint should be made promptly and in good faith. We will review concerns fairly, based on the facts and the evidence available.

Governing Law and General Provisions

These terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another court with jurisdiction. If you are a business customer, any dispute shall be handled in the courts of England and Wales.

We may update these terms from time to time to reflect changes in law, operational requirements, or service practices. The version in force at the time of your booking will usually apply to that booking unless a change is required by law. No alteration to the booking, price, or scope of work is valid unless confirmed by us. If there is any inconsistency between a written quotation and these terms, the written quotation will take precedence only to the extent of that inconsistency.

By using our man and van service, you confirm that you have the legal capacity to enter into a binding contract and that you will cooperate with all reasonable instructions given by our team during the job. These terms form the basis of a clear and lawful service agreement and are intended to support a professional, reliable, and compliant moving experience for every customer.